SUBMIT RMA

Warranty and Return Policy

Return Policy:

Any return orders of items we normally keep in stock will have a 5% restocking fee in the first 30 days after the customer receives the products. After 30 days and no more than 45 days we can still accept returns, but the restocking fee will be 20%. After 45 days no return will be accepted. In addition to the restocking fee, if payment has been done via credit card, a 3%fee will also be charged to the customer on return orders that are approved for credit. Any returns of special-order items will have a restocking fee of 20% if the customer sends the unit in the same condition and no longer than 45 days after they were received. Units must be in the same condition they were sent for approval of refunds.

Return Procedure:

• First, fill out the form above. If the unit has no serial number mark N/A. Please state the reason for return.
  
  
• The process will take no longer than two business days, once approved, a RMA number will be provided by email.
  
  
• Just after receiving the RMA number the items can be shipped back to Next Security. All shipping charges of return items as well past credit card fees are at the customers responsibility.
  
  

Warranty Terms:

Next Security will provide a 1-year warranty from the shipment date of products order. Our warranty will be over full replacement of all units, once confirmed after inspection that it's a manufacturer's defect and not installation fault that caused the damages to the unit. We will also verify the serial number from the products originally shipped in our systems against the serial numbers of the items that were sent back to Next Security.

Warranty Procedure:

• First, fill out the form above. If the unit has no serial number mark N/A. IF there is a return being made for a unit that arrived damaged or defective a detailed description of the issue found needs to be included in the form submitted under "reason for return".
  
  
• The process will take no longer than two business days, once approved, a RMA number will be provided by email.
  
  
• Just after receiving the RMA number the items can be shipped back to Next Security. All shipping charges of return items as well past credit card fees are at the customers responsibility.
  
  
  

General Instructions:

1. Please ship your products to:
2. For Returns and Warranty:

• Please include a copy of your original invoice and a copy of the form inside the box, with the RMA number
  
  
• All items purchased in the same way as delivered. Product with damaged or marked boxes will have claims denied. If there are missing hardware or if the unit has been damaged or tampered in any way, claim will be denied.
  
  
• For multiple boxes returns, include documents in box #1. This will assist if documents should get lost in transit.
  
  

For other details please see Return & Warranty policy that is in the system.

These policies are effective from 10/29/2021